This page sets out the current terms for using HotWins, organised by topic for easy reference. Each section covers a specific rule, from account use to promotions and withdrawals. Where a genuine update is identified, it appears directly next to the relevant rule. We compared the supplied wording to confirm what is shown here reflects the present conditions.

Operator And Licence Information

HotWins operates under a licence issued by the UK Gambling Commission, licence number № 039335-R-319313-021. The platform is operated by ProgressPlay Limited, which is responsible for the day-to-day running of the site.

These Terms and Conditions govern every account held with HotWins. Players accept these terms in full before placing any deposit or wager on the platform.

No detected changes since 14 March 2025.

Account Registration And Eligibility

New players create an account through email registration on the HotWins casino platform. A valid email address is required to complete the sign-up process.

Phone verification is not required at registration. Each player may hold only one account, and account details must be accurate and kept up to date.

No detected changes since 30 June 2026.

Identity Verification Requirements

HotWins applies KYC checks that can include ID verification, proof of address and payment verification. These checks may be requested before a withdrawal is processed.

Verification requirements apply as needed and are not limited to a single fixed step. Documents submitted must match the details held on the account.

Last change: 18 September 2024
Was: Email verification optional at registration
Now: Email verification required at registration

HotWins Welcome Package Terms

The HotWins welcome package offers up to £500 plus 100 free spins across the first four deposits. A minimum deposit of £10 applies to each stage.

Free spins and bonus funds may apply on eligible titles such as Book of Dead, Golden Osiris and Legacy of Dead. A promo code is not required to activate the package.

  1. First Deposit Bonus: 100% match up to £200 plus 20 free spins, minimum deposit £10;
  2. Second Deposit Bonus: 25% match up to £100 plus 25 free spins, minimum deposit £10;
  3. Third Deposit Bonus: 25% match up to £100 plus 25 free spins, minimum deposit £10;
  4. Fourth Deposit Bonus: 50% match up to £100 plus 30 free spins, minimum deposit £10.
Last change: 5 June 2025
Was: Up to £300 + 50 free spins across three deposits
Now: Up to £500 + 100 free spins across four deposits

Wagering Requirements And Maximum Bonus Bet

Cash bonus funds carry a wagering requirement of 50x the bonus amount. Winnings from free spins carry a separate wagering requirement of 50x the free-spin winnings.

A maximum bonus bet of £5 applies while an active bonus is being wagered. Withdrawing funds while a bonus is active voids further bonus eligibility.

  • Cash bonus validity runs for 30 days from crediting;
  • Free spin winnings validity runs for 7 days from crediting;
  • Bets above £5 while wagering an active bonus may affect eligibility.
Last change: 22 November 2024
Was: 40x the bonus amount
Now: 50x the bonus amount

Reload Bonuses And Loyalty Rewards

Reload offers at HotWins include the Mystery Box, worth up to 100 free spins, and the Weekend Wheel, worth up to 500 free spins. Bonus codes are used for select promotions.

The loyalty programme is built around Missions, Levels and Badges, Leaderboards, and Rewards Points redeemable in the Rewards Store. VIP players receive personalised offers, cashback deals, bonus rewards and priority promotions.

Cashback is offered through Rewards Store deals and personalised cashback offers made available to eligible accounts.

Last change: 10 February 2025
Was: Weekend Wheel offered up to 300 free spins
Now: Weekend Wheel offers up to 500 free spins

Deposit Methods And Limits

Deposits at HotWins can be made in GBP or EUR, with amounts ranging from £10 to £5,000 per transaction.

  • Visa Debit;
  • Mastercard Debit;
  • PayPal;
  • Apple Pay;
  • Skrill;
  • Neteller;
  • Payz;
  • Paysafecard;
  • Neosurf;
  • Pay by Phone;
  • Pay by Bank;
  • Bank Transfer;
  • Faster Payments.
Last change: 3 August 2024
Was: £20–£3,000
Now: £10–£5,000

Withdrawal Limits And Processing Times

Withdrawal requests at HotWins range from £5 to £100,000, subject to a daily limit of £5,000 and a monthly limit of £50,000.

Internal processing takes up to 24 hours once a request is submitted and approved. After approval, payment methods take between 0 and 7 business days to complete, depending on the method used.

  • Visa Debit;
  • Mastercard Debit;
  • PayPal;
  • Apple Pay;
  • Skrill;
  • Neteller;
  • Payz;
  • Pay by Bank;
  • Bank Transfer;
  • Faster Payments.
Last change: 27 April 2025
Was: Up to 48 hours internal processing
Now: Up to 24 hours internal processing

Customer Support Channels

HotWins provides support through 24/7 live chat and email. Players can raise queries at any time through these channels.

Written enquiries can be sent to customersupport@instantgamesupport.com for account, payment or verification questions.

No detected changes since 30 June 2026.